Ticket Refunds for the Arts, Entertainment and Sporting Events

Benefits

The benefits of providing your customers with ticket refund protection are as follows:

Additional revenue stream
100% online service
Guided document upload
Customer friendly process
Real-time claim status transparency
Delivers a straightforward refund approach
Provides customers with confidence and peace-of-mind when purchasing
Easy to set up

Coverage

Scenarios covered allowing for a ticket refund can include, but are not limited to:

Illness, injury or death of the ticket holder, or members of their immediate family
COVID-19 related events, including; regional lockdowns and government-mandated self-isolation
Adverse weather
Travel delays
Burglary, flood or fire at their place of residence

Options

We can design and deliver a bespoke ticket refund service tailored to your needs based on our award-winning digital approach:

Fully integrated into an existing ticket refund programme
Alternatvely, as a part f a comprehensice ticket refund claims management service
Both provide detailed performance analytics and MI reporting options

How Does It Work?

Customers unable to attend an event due to last-minute misfortune often forfiet any money paid for the purchase price of their booking where tickets are generally sold with confusing terms and conditions or with no applicable refund process.

Intuitive, Flexible, 100% Online
We provide besoke, 100% online ticket refund services for events, venues and attractions, developed based on our award-winning, flexible and user-friendly digital claims approach.

Full Price Reimbursement
Customers recieve rapid reimbursement of the full price of their ticket, and where conditions of sale allow, the reimbursement of supplementary purchases, such as accomodation costs.

The Complete Solution

Whether you are seeking an online ticket refunds platform as an addition that enhances your current ticketing system or you require a comprehensive end-to-end claims management service, we take a holistic, consultative apporach to the design of bespoke claims management solutions.

Cloud-based, Enterprise-level
Our ticket refunds solution is an easy to use, cloud-based solution built with enterprise-level security. We have supported thousands of customers in the reimbursement of their ticket purchases with an average customer service rating consistently above 90%

Unparalleled Reporting Options
Our reufunds system also provides unparalleled performance analytics and bespoke MI reporting options to ensure accurate monitoring of your ticket refund solution and claims made against the conditions of each ticket protecttion policy.

Get Started Today
Contact us for more information

Offer Ticket Refunds

100% Online ticket refund programmes to standalone refund claims management.

How Does It Work?

The Complete Solution

Contact Us

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